H-Com Solutions --> Jiji.ng!

Electronics on Jiji.ng

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       08023111107, 01-3427572

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Return Policy

We know that you will be pleased with your purchases from H-Com Solutions. However, there may be occasions when you will need to return items to us.

If you are not satisfied with your purchase of a product, please don’t hesitate to contact our customer support line on 01-3427572 for a Return Material Authorization (RMA) request within 10 calendar days of the receipt of the product.

Configure-to-order, personalized or other customized products may not be returned for refund or exchange under any circumstances unless such products is dead on arrival. If the item is returnable and you send it back to us unopened in the original box. We will offer you a refund based on your original method of payment. You must return the product to the H-Com Solutions Office within 10 calendar days of the issuance of the RMA.

All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product.

H-Com Solutions will assess a 35% restocking fee on any opened hardware or accessory. Please note that H-Com Solutions does not permit the return of or offer refunds for the following products:

  • Product that is custom configured to your specifications, including personalized products. Opened software (Note that you may return software after rejecting the licensing terms, provided the software is not installed on a computer. However, if your software includes a license that you can read before you break the seal or sticker on the software media packaging, you may not return the software once you break the software media packaging seal or sticker).Electronic software downloads, software Up to Date Program Products(i.e. software upgrade subscription product) are not returnable.
  • All non-defective returns are subject to a 35% restocking fee.
  • Items must be in its original packaging, in new condition with all warranty cards, manuals and accessories that were provided. Incomplete items will be sent back to the customer at their own expenses.
  • Opened Software or tampered- with Software is non- returnable. Please refer to the manufacturer for repair or replacement.
  • Some items cannot be returned and returns of the certain products need to be made directly through the manufacturer as dictated to us by the manufacturer. Our RMA team will advise you of the return instructions for your product once we receive your RMA application form.
  • H-Com Solutions reserves the right to return any open product to the customer if the RMA number issued is for a Factory Sealed Product. Customer will be responsible for any freight and shipping charges.
  • After 30 days from date delivered and product turns out to be defective. Please contact the manufacturer for their warranty replacement. Unfortunately after 30 days,we can no longer accept a product for return even if factory sealed.
  • All incomplete items or information that does not match the RMA for will be returned back to the customer at their expense.
  • All shipping expense in sending back a defective product for refund or replacement is paid for by the customer.
  • Please note, H-Com Solutions does not refund shipping charges for refund requests.
  • All Defective RMA return found not to be defective when tested would incur a return freight charge, which will be billed to the customer.
  • All items that are in a blister pack (plastic packaging) must be returned even though it has already been opened.

 

RETURN POLICY ON DEFECTIVE PRODUCTS FOR REFUND ONLY.

 

H-Com Solutions will process a credit to your account within 7 to 10 business days upon receipt of the defective product. We do not refund shipping charges. All defective returns for refund are subject to a 10% handling fee.

 To avoid being charged the handling fee, we encourage our customers to choose replacements. Any return for defect found not to be defective when tested will    incur a freight charge. This charge will be paid by the customer before shipment.